Effective Date: March 14, 2026
Last Updated: March 14, 2026
At NaturalBlum, we want you to be satisfied with your purchase. We offer a 30-Day Satisfaction Guarantee on eligible products, subject to the terms below.
30-Day Satisfaction Guarantee
Eligible products may be returned within thirty (30) days of the date the order is delivered.
To be eligible for a return under this policy:
- the return request must be submitted within 30 days of delivery;
- the product must have been used 10% or less;
- the product must not be damaged due to misuse, improper storage, or mishandling;
- proof of purchase must be provided; and
- the product must otherwise comply with this policy.
NaturalBlum reserves the right to deny any return that does not meet these eligibility requirements.
Non-Refundable Charges
Original shipping charges are non-refundable.
Customers are responsible for the cost of return shipping unless the return is due to an item that arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery so we can review the issue and determine the appropriate resolution.
If we confirm that the item was damaged, defective, or incorrect, NaturalBlum may, at its discretion, provide a replacement, store credit, or refund, and may provide a prepaid return label or reimburse reasonable return shipping costs.
How to Start a Return
To request a return, please contact us using the contact information listed on our website and include:
- your full name;
- order number;
- the product you wish to return; and
- the reason for the return.
We may require photos or additional information before approving a return.
Returns sent without prior authorization may be refused.
Refund Processing
Once an approved return is received and inspected, any eligible refund will be issued to the original payment method.
Please allow a reasonable processing time after we receive the returned item for the refund to appear on your account.
Items Not Eligible for Return
NaturalBlum may refuse returns for:
- products returned more than 30 days after delivery;
- products used more than 10%;
- products damaged by misuse, neglect, or improper storage;
- products returned without proof of purchase; and
- any item marked as final sale, if applicable.
Policy Updates
NaturalBlum reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective when posted to this page.
